Return Policy for Faulty or Damaged Safes
At Emmerson Locksmiths & Security, we are committed to providing high-quality products and ensuring customer satisfaction. If you have purchased a safe from us and it damaged on arrival or faulty within its warranty period, we are here to help.
How to Return a Faulty or Damaged Safe:
Contact Us: If you receive a safe that is faulty or damaged, please contact our customer service team within 14 days of receiving the product. You can reach us via email at service@emmersonlocksmiths.com.au
Assessment: Once you contact us, we will assess the issue and may ask for details, such as photos or descriptions of the damage or fault, to better understand the problem.
Return Authorization: If the product is confirmed to be faulty or damaged, we will provide you with a return authorization. We will arrange for the safe to be picked up from your location at no additional cost to you.
Refund or Replacement: Upon receiving the returned safe, we will inspect it and process your refund or offer a replacement, depending on your preference. Refunds will be issued to your original method of payment within 7-10 business days.
Conditions:
- The safe must be returned in its original packaging, including all accessories, manuals, and other items that came with it.
- This return policy applies only to safes that are faulty or damaged upon receipt. For all other returns, please refer to our standard return policy.
We appreciate your understanding and cooperation, and we are committed to resolving any issues promptly and efficiently. If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for choosing Emmerson Locksmiths & Security.